After-sales Service promises:

Ⅰ. Quality problems of products sold by our company will be solvedas per the"Three Guarantees"system of our company by the "Three Guarantees"service team;

Ⅱ.Related personnel will be sent to the site immediately after receiving quality complaints(by call,letter or oral notice)from clients;

Ⅲ.Personnel involved in after-sales service shall be serious and considerate in handing the problem to make clients crane-free;

Ⅳ.In addition to solve quality problems,personnel involved in after-sales service shall train clients,answer their technical inquiries and related questions free of charge.

Ⅴ.Related cost for products with quality problem will be shouldered by our company.Our company charges for quality problems caused by clients (or problems after the warranty term ),but the charge will not be higher than the expense(or cast);

Ⅵ.Establish the client-orient concept to offer timely,serious,sonsiderate and complete service,and value the image of the all the time to serve the company and clients.

If you want to know more or don't understand, please contact us.

    Nucleon (Xinxiang) Crane Co., Ltd is a world advanced hoists and cranes supplier. its major products are hoists, overhead crane cranes, gantry cranes, jib cranes, winches, lifting platform, etc. Among them, electric hoists included 8 series more than 30 variatiions, and the ND, NH-model hoists and the HD model electric single girder crane come to be on the world top level.
    Nucleon covers an area of 320 thousand sqaure meters with registered capital RMB 160million, its total investment is RMB 500million. Our company is capable of producing 10,000 single girder cranes, 3000 double girder cranes and 30,000 electric hoists per year. In 2012, overall sales volume is 2.14 billion RMB. among them overseas sales is about 110million.
    We have more than 2700 staffs, among them medium and senior professional technicians and managerial personnel account for 300. We have more than 1160 sets of production and testing equipments.
    Our enterprise have passed the ISO9001 quality management system confirmation, ISO14001 environmental management system confirmation and OHSAS18001 career health management system. Our products have the CE certificate, SGS certificate.
    As a modern business enterprise, we insist on the principle of "delicate manufacture, continual improvement, seeking superiority, satisfying customers". with the idea as the world advanced company, we at home and abroad are introducing first-class talents, implementing first-class management and manufacturing first-class products, we would like to cooperate with all the people from all works of lift to realize mutual benefit.